Privacy Policy

Introduction

Welcome to the Express Cleaner Kit app (referred to as "we," "us," or "our"). We value your privacy and are dedicated to safeguarding the personal data we collect from users globally. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application ("App"). By accessing and using the App, you acknowledge that you have read and agree to this Privacy Policy.

Our Privacy Policy applies to all users worldwide, including users located in the European Economic Area (EEA) and California residents, where applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) grant additional rights. As a global app, we aim to ensure that we handle personal data in compliance with all applicable laws.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights allow you to:

• Request access to the personal information we collect, use, disclose, and sell.
• Request deletion of your personal information, subject to certain exceptions.
• Opt-out of the sale of your personal information, if applicable.
• Not be discriminated against for exercising your CCPA rights.

Please read this policy carefully to understand how we handle your data. If you have any questions or concerns, you may contact us at mobisharnam@gmail.com.

II. Information We Process

We collect and process different types of information to provide and improve the services offered by our app. This includes both information you provide directly and information automatically collected through integrated third-party services. All personal information is processed in accordance with the purpose for which it was collected, and your data privacy is of the utmost importance to us.

Functional Information and User-Submitted Data

• Activity Information: With your permission, we may access technical data such as your contact list (to detect duplicates or empty contacts), or your photos (for finding similar photos or adding them to a widget). Importantly, we do not collect, use, or store this data on our servers; all files are processed locally on your device.
• Survey Data: You may be invited to participate in optional surveys within the app. These surveys may ask a few questions about your experience, and you may choose to provide your email address for future communication. Participation and providing your email are entirely optional.
• Support Communications: If you contact our support team via email or the support form, we collect the information you provide (e.g., name, email, content of the communication) and process it to assist you effectively.
• Payment Information: If you make a purchase via the app, our e-commerce provider (Apple) handles your payment information securely. We do not have access to or store credit/debit card details, but if you need to cancel a subscription, we may ask for details such as your email or receipt number.

III. The Purposes of Processing Your Personal Data

Our mission is to continually enhance our App and provide you with new experiences. We utilize your information for the following purposes:

• (a) To Make Our Service Available: We process functional information, user-submitted data, and automatically collected information to deliver the services you request.
• (b) To Improve, Test, and Monitor Our App: Automatically processed information helps us better understand user behavior and trends, detect outages, and resolve technical issues. This enables us to operate, protect, enhance, and optimize our App.
• (c) To Communicate with You: We use your information to send newsletters, marketing notifications, and to gather your feedback about your experience with our App. We also rely on your information to respond to any inquiries you may have.
• (d) To Prevent Fraud and Spam, and Enforce the Law: To ensure a safe environment free from spam and fraudulent content, we may use your information to detect and investigate fraud, security breaches, and other potentially prohibited activities. This includes protecting our trademarks and enforcing our Terms of Use.
• (e) To Store and Manage Data: We use cloud hosting to securely save data such as survey answers and bug reports, allowing us to improve our services and address issues effectively.
• (f) To Research and Analyze Usage: We analyze your data to enhance our operations and design improvements based on user interaction patterns. This analysis helps us determine which features and sections of the App are most popular among users, guiding our development efforts.
• (g) To Enforce Our Terms and Combat Fraud: We process personal data to uphold our agreements and detect, prevent, and combat fraud. If necessary, we may share your information with law enforcement agencies in the event of a dispute arising in connection with our Terms of Use.
• (h) To Comply with Legal Obligations: We may process, use, or share your data when legally required, particularly if requested by law enforcement agencies through available legal means.

If any new purposes for processing your personal data arise, we will inform you by updating this Privacy Policy accordingly.

Information Processed Automatically

With your permission, we use third-party tools like Firebase Analytics and Crashlytics, which automatically process certain information about your device and app usage to enhance app performance and user experience. The types of automatically processed information include:

• Device Information: Details such as your device type, operating system, screen size, battery level, and IP address may be processed to improve the app’s functionality.
• Usage Data: Firebase Analytics records your interactions within the app (e.g., the frequency of app usage, specific features accessed, and time spent in the app). This data is used to understand user behavior and optimize the app.
• Crash Reporting: We use Firebase Crashlytics to collect crash data, which helps us diagnose issues within the app. This includes anonymized technical data from your device, such as error logs and device configuration at the time of the crash.
• Bug Reporting: Buglife integration allows users to submit reports directly from the app if an issue occurs. This helps us track and resolve bugs more efficiently.

IV. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA (applies only to EEA-based users)

In this Section, we explain the legal bases we use for each specific purpose of processing. For more information on a particular purpose, please refer to Section III. This Section applies only to EEA-based users.

We process your personal data under the following legal bases:

1. Your Consent
2. To Perform Our Contract with You

   Under this legal basis, we:

   • Provide our Service (in accordance with our Terms and Conditions of Use)
   • Customize your experience
   • Provide you with customer support
   • Communicate with you regarding your use of our Service
3. For Our (or Others') Legitimate Interests

   We process your data based on legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.

   • To Communicate with You Regarding Your Use of Our Service:

     This includes sending you notifications related to your usage of our App. The legitimate interest we rely on for this purpose is our aim to encourage you to use our Service more often, considering the potential benefits to you.

   • To Research and Analyze Your Use of the Service:

     Our legitimate interest for this purpose is to improve our Service, understand users’ preferences, and provide a better experience (for example, by making the App easier and more enjoyable to use or introducing and testing new features).

   • To Enforce Our Terms and Conditions of Use and to Prevent and Combat Fraud:

     Our legitimate interests for this purpose include enforcing our legal rights, preventing and addressing fraud, and unauthorized use of the Service, as well as non-compliance with our Terms and Conditions of Use.

   • To Comply with Legal Obligations:

     We may process your personal data to ensure compliance with applicable legal requirements.

V. SHARING OF YOUR INFORMATION

We will share your information with third parties only in the ways that are described in this Privacy Policy. We adhere to the U.S. Digital Advertising Alliance’s Self-Regulatory Principles for the Mobile Environment.

Please note that while integrating external services, we choose third parties that can assure they apply all necessary technical and organizational measures to protect user personal data. However, we cannot guarantee the security of any information transmitted from us to any such third party. We are not responsible for any accidental loss or unauthorized access to your personal data through the fault of third parties.

We will not rent or sell your personal data to any third parties. We may share your information, such as log files and device identifiers, with third-party organizations that provide automatic data processing technologies for the App. We do not control or influence these third parties’ tracking technologies or how they may be used.

We may engage the following third-party service provider in order to provide us with the necessary infrastructure for the delivery and improvement of our services:

For further information about these services and their privacy options (including opt-out), please consult the respective websites and privacy policies. We are not responsible for any usage of your personal data by the aforementioned third party in violation of our instructions.

Our App may contain links to third-party websites/services or you may access the App from a third-party site. We are not responsible for the privacy practices of these third-party sites or services linked to or from our App, including the information or content contained within them.

We may disclose your personal information if it is needed for objective reasons, due to the public interest, or in other unforeseen circumstances:

• As required by law.
• When we believe, in good faith, that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
• If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice in our App of any change in ownership or your personal information usage, as well as any choices you may have regarding your personal information.

V. International Data Transfers

We operate in a global environment and provide our app, Express Cleaner, to users around the world. This means that the information we collect, including personal data, may be transferred to countries or jurisdictions that do not have the same data protection laws as your own.

If you are located in the European Union or other regions with stringent data protection laws, please be aware that your personal data may be transferred to a jurisdiction where the level of data protection may differ from that of your home country.

We take steps to ensure that your personal data is handled securely and in accordance with applicable laws. By using Express Cleaner, you consent to the transfer of your personal data to any country, territory, or international organization that may not provide the same level of data protection.

For data storage, we utilize reputable hosting services and implement encryption to protect your personal data during transmission. We only collaborate with hosting providers that meet our security standards.

VI. How Long We Use Your Personal Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. If you wish to stop using our services and want us to delete your information, you can request the deletion of your personal data and account.

However, some data may be retained for a limited period if it is necessary to comply with legal obligations (such as tax and accounting requirements) or to ensure the safety and integrity of our services.

VII. Exercising Your Rights

Although we do not collect extensive personal data, you have rights concerning the limited information we do collect, which primarily includes your email address and any information you provide when contacting support or participating in surveys. You may exercise the following rights:

• Data Access and Portability: You can request copies of your email address and any other information you have provided through support requests or surveys. We will respond to your request with the relevant data we have on file.
• Correction of Data: If you believe the information we hold about you is incorrect or incomplete, you can request that we correct or update it. Please provide the necessary details to facilitate this process.
• Data Retention and Deletion: You have the right to request the deletion of the information we hold about you, such as your email address. If you wish to delete your data, please let us know, and we will proceed with your request.
• Transparency about Data Sharing: You have the right to know if your information has been shared with any third parties. We do not share your information without your consent, but if you have specific questions, please contact us.

VIII. Children's Privacy

Our App is not intended for children. Therefore, we do not knowingly or intentionally collect or solicit any personal information from children. The terms "child" and/or "children" in this context may be interpreted on a case-by-case basis as prescribed by applicable data protection laws. No one who is considered a "child" under applicable laws is allowed to provide any personal information to the App.

We generally consider a person under the age of 16 to be regarded as "a child" until we have legal grounds to conclude otherwise, based on local data protection rules or parent authorization provided to us directly.

Solely the holders of parental responsibility are liable for preventing their children from providing personal information via the App without relevant verifiable parental consent. If we learn that we have collected personal information from a child without verification of parental consent, we will erase that information as quickly as possible. If you reasonably believe that we might have any information from or about a child, or a child has directly provided us with personal information without verifiable parental consent, please contact us.

IX. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

X. Contact Us

If you have any questions or concerns about this privacy policy, you can reach us at: mobisharnam@gmail.com